At Protective, we’re committed to delivering an exceptional customer experience, leading with a “client-first” mindset in all that we do. That’s why we’re excited to share important updates we’ve made to our customer service website (https://myaccount.protective.com).
On Sunday, February 10, we launched the first phase of an improved website user experience initiative and integrated additional security measures to help protect data and privacy.
Upon first access of the updated website, clients will be asked to verify their identity and answer knowledge-based questions, such as:
- In which of these cities have you lived or owned property?
- Which of the following is a current or previous employer?
- In which of the following states have you had a driver’s license?
This one-time process is an important step to secure information for online users.
For more information, please contact your Protective Life representative.
Let’s deliver on our promises. Together.