Tag

Operations

Browsing

Streamlining Our Agent Authentication Process

In February 2020, we made key updates to our agent authentication process when agents call into the Customer Experience Advocacy Team (formerly Life Customer Service, Annuity Contact Center and Claims teams.) With your feedback, we’ve made changes to our agent authentication process to make the process more streamlined for agents, while still protecting our customers.

Looking back at 2019. Together.

Whether you’re trying to get pending business placed before the end of the year or trying to get ahead for 2020, this time of year can be stressful. During this hectic time, it can help to slow down a little and reflect on the past year and all the accomplishments we have made.

2017 CSO and PBR Products Now Available

Recently, we communicated that we’ll be updating our product portfolio before the end of 2019 to reflect the 2017 Commissioner’s Standard Ordinary (CSO) Table and Principle-Based Reserving (PBR) requirements. Our revised product portfolio is now available!