Process improvements in 2018 reduced year-over-year application submission cycle time by 24 hours. A redesign of the review process on e-signed ticket applications and streamlined payment workflows were major contributors to the reduction in service time.
Protective Life also managed a 39% reduction in NIGO (not-in-good-order) volumes in 2018 compared to 2017. Efforts continue to further reduce NIGO volumes.
We continually work to improve your agents’ service experience with Protective Life.
Let’s deliver on our promises. Together.
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