In an effort to make our Electronic Policy Delivery process easier for BGAs, agents and their clients we have made several recent enhancements to the platform. These enhancements will be in full effect by January 2020.
Mode changes within the EPD platform
The number one cause for a reissue on EPD policies are changes to the billing mode. Reissues typically take 2-3 business days to process, resulting in delayed placement and commissions, and frustration for both clients and agents. In an effort to eliminate reissues, clients will have the ability to choose their Billing mode/frequency – monthly, quarterly, semi-annual, or annual – while accepting their electronic policy.
Ability for BGAs and agents to resend reminder email
The most common request we receive for issued EPD policies is to send a reminder email to the customer, giving them the ability to review or accept their policy. BGAs and agents will be able to send clients these reminders using a new tool on MyProtective. Whether a client cannot locate or accidentally deleted the email, they can reach out to their agent to resend the reminder email.
EPD status now available on Policy Details page
Previously, BGAs and agents would have to check EPD status on a separate, EPD-dedicated section of MyProtective. Now they can check the status by looking on the Policy Details page, along with other key information such as requirements and online documents.
Extension of EPD timeframe for clients
A leading driver of reissues is the client not reviewing or accepting the policy quickly enough. To help with this issue, we’ve extended the time a client has from 10 to 20 business days, allowing them more time to complete the sale electronically before a paper policy is sent.
For additional information or to learn more, please contact your Protective Life representative.
Let’s deliver on our promises. Together.