Quality, in-house interviewers make a difference

Protective’s eTools are meant to enhance the client experience when applying for Life Insurance, and that includes the TeleLife innovative application process.

Once an application is submitted, TeleLife’s team takes care of the rest: completing the interview, scheduling exams, ordering records and requesting additional information. The efficiency is clear – on average the cycle time is reduced by 12 days. Since TeleLife representatives are Protective employees, you can expect our standard of quality throughout the process.

But don’t just take our word for it, our BGAs and their clients appreciate the speed and personal touch that TeleLife provides.

Mr. Ng, an applicant, says, “I just got off the phone with Sarah and I just have to tell you how she made something as dreadful as life insurance seem so painless and even warm. From the beginning … she made the interview much more human and warm. When she heard my little one in the background, she paused the interview and let me know that, at any time I needed to tend to him, to feel free to take a moment. I’ve done telephone customer service before and I remember how my performance was measured on productivity; the fact that she was willing to sacrifice that for me to take care of my toddler truly reflects her generosity and kindness.”

Another applicant, Mr. Condra, had this to say about Keely, his Protective TeleLife representative, “She is a keeper … she was polite, thorough and pleasant to talk to. She gave me the time I needed to get my information together and she answered all of my questions thoroughly.”

Steve Ruggieri, principal and co-founder of Commonwealth Capital Brokerage, LLC, wanted to get some personal, hands-on experience with our TeleLife application processing system. He submitted a policy on himself using Protective Life’s drop-ticket platform, EZ-App. “What I was most blown away by was just how interactive the rep was… how good she was at handling the sensitive questions. If we’re having our producers recommend [TeleLife] to their clients and they have anywhere near the experience I had, it would certainly be a positive reflection on everybody.”

Steve agrees that Protective’s decision to employ its own interviewers, as opposed to outsourcing the interview process, was a big factor in the seamless, responsive interview he experienced. And that’s exactly why interviews are performed directly by Protective employees—to maintain that consistent quality standard, which is critical for both the clients being interviewed about their health and for the producers who recommend them to Protective Life.

To learn more about TeleLife, reach out to your Protective Representative today.

For Financial Professional Use Only.
Not for Use With Consumers.Life insurance products are issued by Protective Life Insurance Company. Birmingham, AL. Policy form numbers, product features and availability may vary by state. Consult policy for benefits, rider, limitations and exclusions. Subject to underwriting. Up to a two-year contestable and suicide period. Benefits adjusted for misstatements of age or sex. In Montana, unisex rates apply.

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